Tuesday, 8 July 2008

How Stupid Are Ebay?

Ebay, and their joined-at-the-hip friend, Paypal, make much of how they protect the consumer; how they are a safe way to shop.

All rubbish, of course. I had a recent dispute, when a seller failed to deliver my paid-for goods. Because the seller had proof of posting, Paypal's dispute resolution set up found in the sellers favour; this despite the sellers promise to post by recorded delivery, and a promise that all goods were insured against loss.

I spent hours being fobbed off and sent around in circles until it was clear that all they wanted was the quiet life. Not one reply to numerous emails and forms, that suggested my words had even been read; no dialogue: "This mailbox is not monitored and you will not receive a response.".

So I went to Google and found Consumer Direct. Within minutes, a helpful human being explained my rights, advised possible next steps, and sent me pro forma letters to adapt for my needs.

Now that's what I call customer service ... how stupid are Ebay?

(For those with similar issues, more details here)


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